Have questions?

Frequently asked questions

What is the status of my order?


Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.




Can I change my order?


We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact page.




Where do you ship?


We currently ship all around India and to certain international locations. Our services might be limited in areas under government-sanctioned lockdowns or emergency. In those cases, we will notify you and arrange the best solution possible as per the case.




How long does it take to ship my order?


Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. After its sent for delivery, it arrives to you in another 2-3 days.

Standard shipping time for the countries may fluctuate depending on the shipping situation for abroad and will be notified impromptu.




What payment methods do you accept?


You can purchase on our website using a debit or credit card.

We additionnaly offer support for UPI, select wallets and EMI cards too.

You can chose these payment methods at checkout.




For an outside India order, which currency will I be charged in?


We currently only support the one currency for charging our customers in their local preference: INR or ₹.

If your credit or debit card uses another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.




How can I track my package?


Once you have placed your order, we will send you a confirmation email or message to track the status of your order.

Once your order is shipped we will send you another email or message, to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.




Do you accept returns?


We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request




What is the process of return?


In case of return, the customer will bear shipping/courier charges for return (except in case of defect/wrong article delivered) and amount will be refunded over next 3 days after receiving the article and seeing the condition of the product.




Do you provide product warranty?


We guarantee any of our product and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.





Mizash

Mizash is a handpicked curation of Indian design and its heritage, woven and brought together, as a magical fabric experience for your body.

© 2020 by Mizash.